Help
Questions, answered
01
Orders & making
How long until my order ships?
We print each piece after you order it. Production usually takes 2–5 business days, then it ships with tracking. You’ll get an email with the tracking link as soon as it leaves the studio.
Why is every piece made to order?
Making each piece only when it’s ordered means no piles of unsold stock and no waste. Your piece is printed just for you, and it’s worth the few extra days.
Can I change or cancel my order?
Write to us as soon as possible at hello@styletodo.com. If your piece hasn’t gone into production yet, we’ll change or cancel it at no cost. Production often starts within 24 hours, and once it has started we can’t change or cancel it.
Do I need an account to order?
No. You can check out as a guest and still track your order with your order number and email. An account lets you follow every order live and check out faster next time.
02
Delivery & tracking
Where do you deliver?
Worldwide. Every piece ships from the United States with tracking, to the US, Europe (all EU countries, the United Kingdom, Switzerland, Norway and Iceland), Canada, Australia and the rest of the world, including the United Arab Emirates.
How much is shipping?
- United States: $4.95 for the first piece, $2.40 for each additional piece. Free on orders of $100 or more.
- Europe: $18.95 for the first piece, $7.25 for each additional piece, import VAT and duty included.
- Canada: $9.95 for the first piece, $4.50 for each additional piece.
- Australia: $13.50 for the first piece, $5.00 for each additional piece.
- All other countries (including the United Arab Emirates): $10.95 for the first piece, $4.00 for each additional piece.
How long does delivery take?
United States: about 5–9 business days from your order (Alaska, Hawaii and Puerto Rico can take 7–12 business days longer). Everywhere else: about 2–6 weeks (10–30 business days).
Will I pay import taxes outside Europe?
Possibly. Outside Europe, import taxes and duties aren’t included in our prices. Depending on your country, the carrier or customs may ask you to pay them on delivery.
Will I pay import VAT or customs in Europe?
No. Your order ships from the United States and the import VAT is paid in advance through the EU’s IOSS scheme, so customs deliver it without asking you for VAT. In rare cases a local carrier may ask for a small handling fee; if that happens, write to us at hello@styletodo.com.
How do I track my order?
Use the link in your shipping email, or open Track your order and enter your order number and email (or your tracking number). Signed in? Your orders are live in My account → Shipping.
My parcel is late or lost. What now?
If your tracking hasn’t moved for 10 business days, or your parcel hasn’t arrived 7 business days after the latest expected date, write to hello@styletodo.com and we’ll look into it with the carrier. If it’s lost, we’ll send a new one or refund you.
03
Returns & problems
Can I return or exchange a piece?
Every piece is printed just for you, so we don’t take returns or exchanges for a change of mind or a size that doesn’t fit. If something is wrong with your order, we’ll make it right (see below). Full details are on Delivery & returns.
My piece arrived damaged, misprinted or wrong.
We’re sorry. Email hello@styletodo.com within 30 days of delivery with your order number and a clear photo of the problem. We’ll replace it or refund you in full, including shipping, and you don’t need to send it back.
I live in the EU or UK. Can I cancel after delivery?
Yes. The law gives you 14 days from delivery to cancel without a reason. Email hello@styletodo.com within those 14 days with your order number. Please don’t post anything back: in most cases you keep the piece, and we refund the price and standard delivery within 14 days. If we ever do need a piece back, we’ll tell you in our reply. In that case, please send it unworn and unwashed, and the return postage is yours to pay.
04
Sizing & care
How do I find my size?
Every piece has its own Size guide on its page, with exact measurements. Measure a piece you already love and compare. Please check it before you order, as we can’t exchange a size you chose.
How do I look after my piece?
Machine wash cold (max 30°C / 90°F), inside out, and tumble dry low. Keep the iron off the print and don’t dry clean. The exact care for each piece is under Care on its page.
05
Account & payment
Which currency are your prices in?
All prices are in US dollars (USD). If you pay in another currency, your bank converts it at its own rate.
Is my payment secure?
Yes. Payments are handled by our payment provider over a secure connection, and we never see or store your full card details. The payment options you can use are shown at checkout.
How does the wishlist work?
Tap the ♡ on any piece to save it, no account needed. Your saved pieces are on the Wishlist page. Sign in and they move into your account, so you’ll find them on any device.
How do I contact you?
Email the studio at hello@styletodo.com. We usually answer within one business day.
Still wondering?